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Pyxel Route
Legal

Refund Policy

Last updated 24 September 2026 · Pixel Route (Pvt) Ltd · Reg. No. PV00372199

This Refund Policy explains when and how Pixel Route (Pvt) Ltd (company registration no. PV00372199), trading as Pyxel Route, of Colombo 09, Sri Lanka refunds payments. We sell digital services, not physical goods, so there's nothing to post back. Instead, here's exactly what you can expect.

1. Subscriptions

  • You can cancel any subscription at any time from your account or by emailing us. Cancellation stops the next renewal.
  • You keep access until the end of the period you've already paid for. We don't refund the unused part of a current billing period.
  • First-time subscribers: if you cancel within 7 days of your first payment and tell us it isn't right for you, we'll refund that first payment in full.
  • Annual plans cancelled after the first 7 days are not refunded, but you keep access for the rest of the year.

2. Project work and deposits

  • Deposits are fully refundable if you cancel before work starts.
  • If you cancel after work has started, we'll refund the part of the deposit not yet used, based on the work completed up to the cancellation date, as recorded against the milestones in your quote.
  • Milestones that have been delivered and approved are not refundable.
  • If we can't deliver what we agreed and can't fix it within a reasonable time, we'll refund the payments for the undelivered part.

3. Charged by mistake

If you were charged twice, charged the wrong amount, or charged after cancelling, tell us within 30 days and we'll refund the incorrect charge in full.

4. What can't be refunded

  • Digital services, design files, code or content that have already been delivered and accepted.
  • Third-party costs we paid on your behalf with your approval, such as domain names, app store fees, software licences or paid advertising.
  • Accounts suspended or terminated for breaching our Terms and Conditions.

5. Exchanges and changes of plan

There are no physical items to exchange. You can move between subscription plans at any time. Upgrades take effect immediately with the difference charged pro rata. Downgrades take effect from the next billing period.

6. Service problems

If something isn't working, tell us first. Most problems get fixed quickly. If a service is unavailable for an extended period because of a fault on our side, we'll credit or refund the affected period on request.

7. How to ask for a refund

Email hello@pyxelroute.com from the address on your account, with your name, what you paid for, the date and the reason. We'll reply within 3 working days to confirm whether the refund is approved.

8. How refunds are paid

Approved refunds are made to the original payment method through PayHere. We process them within 5 working days of approval. Your bank may then take a further 5 to 10 working days to show the money in your account. We can't refund to a different card or account.

9. Chargebacks

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually sort it out faster, and it saves both of us the paperwork.

10. Contact

Pixel Route (Pvt) Ltd, Colombo 09, Sri Lanka. Email: hello@pyxelroute.com.